Help & support
Samadhan lets you report problems in your area to Team Akshay Sharma and follow each one until it's fixed.
Contact us
Tell us the mobile number you use in Samadhan and, if it's about a complaint, its number (for example SMD-1042). We read every message and reply as soon as we can.
Common questions
How do I report a problem?
- On Home, tap Add Complaint.
- Choose the type of problem, and describe it: type it, or record a voice note.
- Take photos or videos of the problem with your camera. Your location is added when you take the first one.
- Tap Submit. The first time, you'll give your name and mobile number and enter the one-time code we send by SMS.
You'll get a complaint number, like SMD-1042, to follow it by.
What can I report?
Street lights not working, road potholes, water leakage, drinking water, garbage not collected, sewerage overflow, stray animals, noise pollution, medical help, education, violence, law consultation, and any other problem in your area.
I didn't get the one-time code (OTP)
- Check that the number is right, and that your phone has signal and can receive SMS.
- Wait 30 seconds, then tap Resend OTP.
- If it still doesn't arrive, email us with your number.
Do I need an EPIC (voter ID) number?
No. If you don't have one, tick I don't have an EPIC number and give your home address instead. You're only asked once.
How do I follow my complaint?
Open the Your Complaint tab. Each complaint shows its status: Submitted, In Progress or Resolved. The bell at the top lists every update.
On a new phone, tap Sign In on that tab and use the same mobile number to see your complaints again.
Why does Samadhan need my camera, microphone and location?
- Camera: to take photos and videos of the problem. Samadhan never reads your gallery.
- Microphone: for voice notes and the sound of videos.
- Location: so your complaint reaches the right team, and to show complaints resolved near you.
You can change these in your phone's settings at any time. See the privacy policy for details.
How do I change the language?
Go to About Us and choose English, हिन्दी or ਪੰਜਾਬੀ.
How do I delete my account?
In the app, go to About Us and tap Delete account. If you can't use the app, ask us to delete it here.